Welcome to the Schwalbe Shop FAQ page! We’ve compiled answers to the most common questions about our premium cycling products, global delivery services, and customer care. Whether you’re a competitive racer, daily commuter, or weekend adventurer, we’re here to support your cycling journey.

About Our Products

What types of cycling products do you specialise in?
We offer a comprehensive range of premium cycling equipment including:
  • Bike components (frames, handlebars, stems, pedals, brakes)
  • Safety gear (helmets, lights, reflectors)
  • Maintenance tools and cleaning products
  • Accessories (locks, pumps, racks, trailers)
  • Action cameras and cycling-specific lighting systems
Every product in our inventory is carefully selected to meet the high standards of cycling enthusiasts.
How do I choose the right bike helmet?
Our helmets are categorized by cycling discipline (road, mountain, urban). Consider:
  • Head circumference measurements (provided for each model)
  • Ventilation needs based on your typical riding conditions
  • Safety certifications (look for CE EN1078 standard)
  • Additional features like MIPS technology for added protection
Need help deciding? Our cycling experts at [email protected] can provide personalised recommendations.

Ordering & Account Questions

How do I create an account?
During checkout, simply select “Create an Account” after entering your email address. Benefits include:
  • Faster checkout on future orders
  • Order history tracking
  • Saved shipping addresses
  • Exclusive member offers
Can I modify or cancel my order after placement?
We process orders quickly to get your gear to you fast. Contact us immediately at [email protected] if you need to make changes. Once your order has been dispatched (typically within 1-2 business days), modifications cannot be made.

Shipping & Delivery

What shipping options are available?
We offer two convenient shipping methods:
Standard Shipping (£12.95)
• 10-15 day delivery via DHL/FedEx
• Recommended for urgent needs
• Full tracking and insurance included
Free Shipping (Orders over £50)
• 15-25 day delivery via EMS
• Great for combined orders
• Tracking capabilities
Tip: Many customers combine orders with cycling friends to reach the £50 free shipping threshold!
Do you ship to my country?
We ship globally to most regions in Europe, North/South America, Australia, and Africa. Some remote areas in Asia and other locations may have restrictions. During checkout, our system will automatically confirm if we can deliver to your address.
How long will my order take to arrive?
Delivery times consist of two phases:
  1. Processing: 1-2 business days (we don’t process weekends/holidays)
  2. Transit:
    • Standard: 10-15 days after dispatch
    • Free Shipping: 15-25 days after dispatch
You’ll receive tracking information via email once your order ships.

Payments & Pricing

What payment methods do you accept?
We accept all major payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with encryption.
Why was I charged in GBP when I’m not in the UK?
As we’re based in Newry, UK, all prices are listed in British Pounds (GBP). Your bank or credit card company will handle the currency conversion, often offering competitive exchange rates. The exact amount in your local currency will depend on your financial institution’s rates at the time of processing.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date:
  • Items must be in original, unused condition
  • Original shipping costs are non-refundable
  • Contact our customer service to initiate returns
For safety reasons, certain items like helmets may have different return conditions – please check product pages for details.
How do I return an item?
  1. Contact our customer service team at [email protected] within 15 days of delivery
  2. We’ll provide return instructions and address
  3. Pack the item securely in its original packaging
  4. Ship the return (return shipping costs are the customer’s responsibility)
  5. Once received and inspected, we’ll process your refund
What if my item arrives damaged?
While we take great care in packaging, if your cycling gear arrives damaged:
  1. Keep all original packaging
  2. Take photos of the damage
  3. Contact us immediately at [email protected]
We’ll arrange for a replacement or refund and handle any claims with the shipping carrier.

Technical Support

I need help installing bike components I purchased
While we can’t provide hands-on installation, we can:
  • Share manufacturer installation guides
  • Recommend professional bike shops in your area
  • Suggest trusted online tutorial resources
Contact our support team with specific questions about your purchase.
How do I maintain my new cycling equipment?
Proper maintenance extends the life of your gear. We recommend:
  • Regular cleaning with bike-specific products (not household cleaners)
  • Following torque specifications for components
  • Periodic safety checks, especially for load-bearing parts
  • Proper storage to prevent weather damage
Check our Bike Cleaning & Maintenance section for recommended care products.
Still have questions?
Our team of cycling enthusiasts is ready to help! Contact us at:
Email: [email protected]
Postal Address: 54 Patrick St, Newry, GB CH8H 2DD
(Please note: we’re an online retailer and don’t have a physical storefront)