Privacy Policy

Last Updated: 15 June 2023

At Schwalbe Shop (“we”, “us”, or “our”), operating at www.allbikegear.com, we are as committed to protecting your personal data as we are to providing premium cycling equipment. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

To provide our cycling enthusiasts with the best possible service, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you make a purchase.
• Order Information: Details about the bike parts, accessories, or safety equipment you purchase from us.
• Technical Data: IP address, browser type, device information, and pages visited to improve your browsing experience.
• Communication Data: Records of your correspondence with our cycling specialists.

2. How We Use Your Information

Your data helps us power your cycling adventures through:

• Processing your orders for bike components and safety gear
• Providing customer support for cycling-related inquiries
• Improving our product offerings and website functionality
• Sending order confirmations and shipping notifications
• Detecting and preventing fraudulent transactions
• Complying with legal obligations as a UK-based cycling retailer

3. Data Sharing and Disclosure

We treat your cycling data with the same care we’d expect for our own:

• Service Providers: We share necessary information with payment processors (Visa, MasterCard, PayPal, JCB) and shipping carriers to fulfill your orders.
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In case of merger or acquisition, customer data may be transferred as a business asset.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We secure your data with the same vigilance we apply to bike safety:

• All transactions are protected by 256-bit SSL encryption
• We maintain PCI DSS compliance for payment processing
• Regular security audits of our systems
• Limited employee access to your personal data
• Data is stored on secure servers with appropriate retention periods

While we implement robust security measures, no internet transmission is 100% secure. We recommend using strong passwords and protecting your login details.

5. Your Rights as a Cyclist and Customer

You have control over your personal data:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request erasure of your personal data under certain conditions
• Objection: Opt-out of specific data processing activities
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured, machine-readable format

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your cycling shopping experience:

• Essential Cookies: Necessary for website functionality and secure checkout
• Performance Cookies: Help us improve our site and services
• Functional Cookies: Remember your preferences (e.g., currency selection)
• Marketing Cookies: Show relevant cycling products and offers

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

7. International Data Transfers

As a global cycling retailer serving customers worldwide (except certain Asian and remote areas), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our cycling products and services are not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy as our cycling business evolves. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy periodically.