At Schwalbe Shop, we’re committed to getting your premium cycling gear to you quickly and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: £12.95 via DHL or FedEx

  • Delivery within 10-15 business days after dispatch
  • Includes full tracking
  • Recommended for time-sensitive orders

Free Shipping: Available on orders over £50 via EMS

  • Delivery within 15-25 business days after dispatch
  • Basic tracking included

International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers are responsible for any customs fees or import taxes. These are not included in the product price or shipping cost.

Returns & Exchanges

We stand behind our premium cycling equipment and want you to be completely satisfied with your purchase. If you’re not happy for any reason, our simple returns process has you covered.

Our Returns Policy

  • 15-day return window from delivery date
  • Items must be unused in original packaging with all tags attached
  • Proof of purchase required

Important Note on Bike Helmets:

For hygiene and safety reasons, bike helmets cannot be returned or exchanged unless defective due to manufacturer issues. This aligns with industry safety standards.

How to Return an Item

  1. Contact Us: Email [email protected] with your order number and return details
  2. Get Authorization: We’ll respond within 2 business days with an RMA number and instructions
  3. Package Securely: Include all original packaging, accessories, and documentation
  4. Ship Your Return: Send to our warehouse at:
    54 Patrick St, Newry, GB CH8H 2DD
    We recommend using a trackable shipping service

Return Shipping Costs

  • Customer pays return shipping unless the return is due to our error (wrong item, defective product, etc.)
  • For exchanges, we cover the shipping cost of sending your replacement
  • Original shipping fees are non-refundable unless the return is our mistake

Refund Process

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Exchange Process

For size, color, or product exchanges:

  1. Follow the standard return process above
  2. Clearly state in your email that you want an exchange and specify the replacement item
  3. We’ll ship your replacement once we process your return

For price differences: You’ll pay any additional cost or receive a refund for the difference.

Damaged or Defective Items

If you receive damaged bike parts (frames, brakes, pedals, etc.) or defective items:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a free return label if needed
  • Choose between a full refund or expedited replacement

International Returns

For customers outside the UK:

  • You’re responsible for any customs fees or import taxes
  • Mark package as “Returned Goods” to avoid additional charges
  • Original shipping fees are non-refundable

Need Help?

Our cycling specialists are happy to assist with any shipping or returns questions. Contact us at [email protected] and we’ll get you back on the road as quickly as possible.