Term and Conditions

Last Updated: 15 June 2023

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for serious cyclists and biking enthusiasts aged 18+. By using our site, you confirm you’re legally able to enter binding contracts.

1.2 Intellectual Property Rights

All content on allbikegear.com, including product designs, text, graphics, and logos, is our property or licensed to us and protected by UK and international intellectual property laws. Unauthorised use may violate these laws.

2. Product Information

2.1 Product Range

We specialise in high-performance cycling equipment including:

• Action cameras and bike lights
• Essential safety gear (helmets, reflectors, locks)
• Premium bike components (frames, brakes, pedals, handlebars)
• Maintenance tools and accessories

2.2 Product Descriptions

We strive for accuracy in product descriptions, specifications, and pricing. However, minor variations may occur. Product colours may differ slightly due to monitor settings.

2.3 Safety Notice

Certain products like helmets have specific safety requirements. It’s your responsibility to:

• Ensure proper fit and certification for your region
• Follow manufacturer guidelines for use and maintenance
• Inspect products upon delivery for defects

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store full credit card details.

3.3 Pricing and Taxes

Prices are in GBP (£) and exclude:

• International customs duties
• Import taxes (customer responsibility)

We may adjust prices due to supplier changes or errors. If an error affects your order, we’ll notify you before processing.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email.

4.2 Shipping Options

Service	Cost	Carrier	Delivery Time	Tracking
Standard	£12.95	DHL/FedEx	10-15 business days	Full tracking
Free Shipping	Free (orders £50+)	EMS	15-25 business days	Basic tracking

4.3 International Orders

We ship worldwide except certain Asian and remote regions. International customers must:

• Pay any applicable customs fees
• Provide accurate delivery information
• Understand longer delivery times may apply

4.4 Delivery Issues

If your order is delayed or lost in transit:

• Contact us immediately at [email protected]
• We’ll work with carriers to resolve the issue
• May offer replacements or refunds at our discretion

5. Returns and Refunds

5.1 Returns Policy

We accept returns within 15 days of delivery. Items must be:

• Unused and in original condition
• In original packaging with all tags
• Accompanied by proof of purchase

Helmet Exception: For hygiene reasons, helmets can only be returned if defective.

5.2 Return Process

1. Email [email protected] with your order number
2. We’ll provide an RMA number and instructions
3. Ship items to: 54 Patrick St, Newry, GB CH8H 2DD
4. Use trackable shipping (customer responsibility)

5.3 Refunds

Refunds are processed within 3-5 business days of receiving your return. Original shipping fees are non-refundable unless we made an error.

5.4 Exchanges

For size/color exchanges:

• Follow standard return process
• Clearly request exchange in your email
• We’ll cover shipping for replacement items

6. Liability and Disputes

6.1 Product Use

We’re not liable for:

• Improper installation or use of bike components
• Accidents resulting from product misuse
• Normal wear and tear

6.2 Limitation of Liability

Our total liability is limited to the purchase price of the product. We’re not liable for consequential damages.

6.3 Governing Law

These terms are governed by UK law. Disputes will be resolved in UK courts.

7. General Provisions

7.1 Changes to Terms

We may update these terms. Continued use after changes constitutes acceptance.

7.2 Contact Information

For questions:

• Email: [email protected]
• Address: 54 Patrick St, Newry, GB CH8H 2DD